Technology Consolidation And Improvement Initiative - Telmac Group

Global US-Focused Healthcare BPO & RCM

Profile

9,000 Employees
>1,000 Contact Center Agents
Presence in multiple countries

Challenges

Growth through acquisition created multiple disparate networking & security platforms
17 disparate UCaaS and CCaaS platforms needing consolidation

Unified Networking and Security Platform (HA-SDWAN)

Consolidate UCaaS & CCaaS to One unified architecture

Procured Gartner leading third party SOCaaS at zero cost using savings from other work
Added Omni-Channel, Surveys QM, WFO

Overall Cost Reduction

28% Average Cost Reduction

Over $6.2M Three-Year Savings

33% Reduction consolidating 12 disparate UCaaS

32% Reduction consolidating 7 CCaaS platforms

Our WIN/WIN Agreements include flexible terms that work within our client’s budgeting and logistical objectives.